Policy and Privacy
Privacy
At KDM Group – KDM POWER we are committed to protecting your privacy. We do not sell, trade or disclose your personal
information to any third party however, following exceptions apply:
Vendor credit application: If you apply to open a credit account with us, your personal information will be used for credit
verification purpose. We will manually process your application and transmit your personal data to credit bureau and the reference
entities (such as your bank, trade references) you provided on your application. Additionally, certain of your personal information
will be used for billing purpose if your credit account is approved.
Legal enforcement: In certain rare situations, we may disclose or report your personal information to authorities, in good faith, if it
is ordered by law enforcement agencies.
Warranty
KDM Products (KDM label)
All of KDM Group – KDM POWER labeled products is warranted to be free from defects in material and workmanship for the
warranty period as posted on www.kdmpower.com (list below) from the date of delivery to the original purchaser.
OEM and ODM Products
All other OEM and ODM line of KDM Group – KDM Power products are warranted against material and manufacturing defects
for the warranty period as posted on www.kdmpower.com (list below) from date of delivery.
Custom-Order Products (package)
All custom-order products delivered by KDM Group – KDM Power are covered under a pass-through warranty. For example, if
KDM Group – KDM Power’s power supplies are used in the system then these power supplies will carry a warranty period as
posted on www.kdmpower.com list below). All other system sub-components including but not limited to boards, DVDs, CD-
ROMS, etc. are covered under their original manufacturer’s warranty.
Repair or replacement products will be warranted for a period of three (3) months from the date of shipment or for the remainder
of the original warranty period for that particular product, whichever is longer.
Buyer agrees that if an KDM Group – KDM Power product proves defective, KDM Group – KDM Power is only obligated to
repair, replace or credit the purchase price of this product at KDM Group – KDM Power discretion. The warranty is void if the
product has been subjected to alteration, neglect, misuse, or abuse; if any repairs have been attempted by anyone other than KDM
Group – KDM Power; or if failure is caused by accident, acts of God, or other causes beyond the control of KDM Group – KDM
Power. KDM Group – KDM Power reserves the right to make changes or improvements in any product without incurring any
obligation to similarly alter products previously purchased.
RMA Policy and Procedures - Vendors
Thank you for your purchase and support of KDM Group – KDM Power. Please review our RMA policy and procedures so that
we may resolve your issue promptly.
POLICY:
Return Credit: KDM Group – KDM Power will not honor your credit request unless returned product is in its original packaging
condition and request is made within 30 days from delivery date. There will be a 20% re-stocking charge of the original purchase
amount if products returned is otherwise opened, used and/or damaged. No return credit on any returned items that were not
purchased from KDM Group – KDM Power.
Warranty Service: Warranty service is free of charge (excluding shipping and/or insurance charges) if request is received within
warranty period. There will be a service charge of minimum $50 per unit for out-of-warranty repair. Please visit www.kdmpower.
com for complete warranty statement.
PROCEDURES:
1. Please send email a copy of original receipt & request a return merchandise authorization number (RMA#) from
rma@kdmpower.com. Your request is subject to our policy as stated above.
2. Upon approval, you will receive a unique Return Merchandise Authorization number (RMA#). RMA# is valid for 7 days. If
you are unable to return within 7 days, please contact KDM Group – KDM Power for a new RMA#.
3. For out-of-warranty service only, please make check payable to: KDM Group – KDM POWER
4. Securely pack the product in shipping box along with (a) a check (for out-of-warranty repair charge, if applicable), (b) a
copy of RMA Request Form with your unique RMA# (serve as packing list), and (c) a copy of original invoice/receipt (for
warranty claim).
5. Please write your RMA# on your shipping label. Ship item with freight, tracking and/or insurance charge prepaid to KDM
Group – KDM Power to the following address:
KDM Group – KDM Power
12289 Veterans Memorial Dr.
Houston, Tx 77067
ATTN: RMA #____________________.
DISCLAIMER:
1. KDM Group – KDM Power is not responsible for service delays on any RMA returns received with incomplete/missing
RMA Request Form or original purchase receipt/invoice.
2. RMA service request will be denied if RMA product(s) received by KDM Group – KDM Power is (a.) contrary to original
request filed with KDM Group – KDM Power, (b.) not an KDM Group – KDM Power marketed product. KDM Group – KDM
Power is NOT obligated to return un-authorized RMA item(s). Customer is responsible for return freight charges and a $15
handling fee per bill of lading. The un-authorized RMA product(s) will be discarded if left unclaimed for 30 days after KDM Group
– KDM Power’s courtesy notice.
3. KDM Group – KDM Power reserves the right to either repair or replace RMA product that is under warranty free of
charge to customer, shipping charge excluded. If the RMA product is discontinued, KDM Group – KDM Power will replace with
current product equivalent for warranty service purpose.
4. Out-of-warranty repair will not be provided unless payment of service charge is received.
5. Customer is responsible for RMA item to be securely packed prior to it being shipped back to KDM Group – KDM Power.
KDM Group – KDM Power will not be held responsible for any RMA product that is either damaged or lost during shipment transit.
6. KDM Group – KDM Power’s liability, if any, is limited to the actual cash value of the RMA product. KDM Group – KDM
Power will not be responsible for any direct, indirect or consequential damages that may have caused during RMA services.
7. KDM Group – KDM Power reserves the right to modify this RMA policy and procedures at anytime without prior notice.
RMA Policy and Procedures - Customers
Thank you for your purchase and support of Athena KDM Group – KDM Power. Please follow our RMA policy and procedures
so that we may resolve your issue promptly.
POLICY:
Purchase Refund: please contact your vendor (store or reseller the product was originally purchased from) for purchase refund, in
accordance to the reseller’s refund policy. KDM Group – KDM Power does not issue refunds directly to customers if not
purchased from KDM Group – KDM Power customers.
Warranty Service: Warranty service is free of charge (exclude shipping and/or insurance charge) if request is received within
warranty period. There will be a service charge minimum of $50 per unit for out-of-warranty repair. For detailed warranty
statement, please visit www.kdmpower.com
PROCEDURES:
1. Please send email a copy of original receipt & request a return merchandise authorization number (RMA#) from
rma@kdmpower.com. Your request is subject to our policy as stated above.
2. Upon approval (processing time is typically 48 hours); you will receive a unique Return Merchandise Authorization number
(RMA#). RMA# is valid for 15 days. If you are unable to return item within 15 days, please contact KDM Group – KDM Power
for a new RMA#.
3. For out-of-warranty repair only, please make check or money order payable to: KDM Group – KDM Power Securely pack
the product in shipping box along with (a) a check (for out-of-warranty repair charge, if applicable), (b) a copy of RMA Request
Form with your unique RMA# (serve as packing list), and (c) a copy of original purchase receipt (for warranty claim).
6. Please write your RMA# on your shipping label. Ship item with freight and/or insurance charge prepaid to KDM Group –
KDM Power to the following address:
KDM Group – KDM Power
12289 Veterans Memorial Dr.
Houston, Tx 77067
ATTN: RMA #____________________.
DISCLAIMER:
1. KDM Group – KDM Power is not responsible for service delays on any RMA returns received with incomplete/missing
RMA Request Form or original purchase receipt/invoice.
2. RMA service request will be denied if RMA product(s) received by KDM Group – KDM Power is (a.) contrary to original
request filed with KDM Group – KDM Power, (b.) not an KDM Group – KDM Power marketed product. KDM Group – KDM
Power is NOT obligated to return un-authorized RMA item(s). Customer is responsible for return freight charges and a $15
handling fee per bill of lading. The un-authorized RMA product(s) will be discarded if left unclaimed for 30 days after KDM Group
– KDM Power’s courtesy notice.
3. KDM Group – KDM Power reserves the right to either repair or replace RMA product that is under warranty free of
charge to customer, shipping charge excluded. If the RMA product is discontinued, KDM Group – KDM Power will replace with
current product equivalent for warranty service purpose.
4. Out-of-warranty repair will not be provided unless payment of service charge is received.
5. Customer is responsible for RMA item to be securely packed prior to it being shipped back to KDM Group – KDM Power.
KDM Group – KDM Power will not be held responsible for any RMA product that is either damaged or lost during shipment transit.
6. KDM Group – KDM Power’s liability, if any, is limited to the actual cash value of the RMA product. KDM Group – KDM
Power will not be responsible for any direct, indirect or consequential damages that may have caused during RMA services.
7. KDM Group – KDM Power reserves the right to modify this RMA policy and procedures at anytime without prior notice.
|
|
